Removal Van Roehampton Terms and Conditions
These Terms and Conditions set out the basis on which our removal van Roehampton service is provided. By making a booking, the customer agrees to be bound by the terms below, which apply to domestic and commercial removals, single-item transport, and related loading or unloading services. For the avoidance of doubt, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer or the person authorising the booking. These terms are intended to be clear, fair, and consistent with UK consumer law and general contractual practice.
Our service is offered subject to vehicle availability, staffing levels, access conditions, and the accuracy of the information supplied at the time of booking. The customer must ensure that all details provided are complete and correct, including the collection and delivery addresses, the size and weight of the items, any parking restrictions, and any special handling requirements. Where a quote is based on incomplete or inaccurate information, we reserve the right to revise the price, change the vehicle allocation, or refuse to proceed if the actual job materially differs from what was described.
These terms apply to all bookings for a removals van Roehampton service unless a separate written agreement has been signed by both parties. If any provision is held to be unlawful or unenforceable, the remainder of the terms will continue to apply in full. No delay or failure by us to enforce any right shall operate as a waiver of that right.
1. Booking Process
A booking is only confirmed once we have received the required details, agreed a price or pricing structure, and issued confirmation in writing or by another durable medium. A provisional estimate does not amount to a binding contract until it is accepted and confirmed. Customers should check their confirmation carefully and notify us promptly if any detail is incorrect.
When arranging a van removal Roehampton service, you may be asked to provide information such as the inventory size, floor level, lift access, distance from parking to the property, fragile items, and any dismantling or reassembly needs. We may also request photographs or a virtual assessment to help us allocate the correct vehicle and team. Failure to disclose relevant information may result in delays, extra charges, or cancellation of the service on arrival.
We reserve the right to refuse or cancel a booking if the requested move would place persons, property, or vehicles at unreasonable risk, if there is suspected illegal activity, or if the customer has previously breached these terms. Bookings are normally subject to a minimum notice period, although same-day or short-notice moves may be accepted at our discretion. Any special requests, including additional stops, waiting time, storage handovers, or the transport of restricted items, must be agreed in advance.
2. Pricing and Payments
Prices for our removal van Roehampton service are typically based on one or more of the following: hourly rate, fixed quotation, mileage, number of crew members, access difficulty, and waiting time. Unless otherwise stated, quotes are based on a standard assumption that access is reasonable and that loading and unloading proceed without significant delays. Any services outside the agreed scope may be charged in addition to the original price.
Unless a different arrangement has been confirmed, payment is due on the day of service and may be required before unloading, upon completion, or in advance for certain bookings. We accept the payment methods communicated at the time of booking. If the customer is paying by bank transfer, cleared funds must be received before the job begins unless we agree otherwise in writing. Late payment may result in administrative charges, interest where permitted by law, and recovery costs where appropriate.
All prices are stated inclusive or exclusive of VAT according to the applicable quotation or invoice. Where an estimate is provided rather than a fixed price, the final amount may vary depending on actual time spent, access conditions, additional labour, parking charges, road closures, or changes requested by the customer. Any estimate given is not a guarantee of the final cost unless expressly described as fixed. In the event of a dispute about charges, the undisputed portion must still be paid on time.
3. Cancellations, Rescheduling and Delays
You may cancel or reschedule a booking by giving notice within a reasonable time before the scheduled collection date. Where a cancellation is made too close to the moving date, we may charge a cancellation fee to cover lost time, administration, and any crew or vehicle allocation costs already incurred. The amount of any fee will depend on the notice period and the resources reserved for the job.
If you need to amend your booking for a removals van Roehampton service, you must tell us as soon as possible. We will try to accommodate changes, but revised dates are subject to availability and may affect the price. If we arrive at the agreed time and cannot complete the work because access is blocked, the customer is absent, or the premises are not ready, we may charge a waiting fee, abortive visit fee, or both. Rebooking after a failed visit will be treated as a new appointment unless agreed otherwise.
We may cancel or postpone a booking due to severe weather, road closures, mechanical breakdown, staff illness, safety concerns, or events outside our reasonable control. In such circumstances, we will make reasonable efforts to rearrange the service at the earliest practical time. Our liability for delay is limited as set out below, and we will not be responsible for losses caused by factors beyond our control, including traffic conditions, access restrictions, or third-party interference.
4. Customer Responsibilities
The customer is responsible for ensuring that goods are properly packed, sealed, and labelled unless packing has been expressly included in the service. Fragile items should be protected to a suitable standard, and any items of exceptional value should be declared in advance. We recommend that the customer keeps essential documents, medication, keys, cash, jewellery, and personal electronics separate and under personal supervision.
You must ensure that there is lawful access to both premises and that any parking, permits, or building requirements are arranged in advance where necessary. If parking permits, suspension notices, or access codes are required, you must provide accurate information and sufficient notice. Where we are fined or incur costs because of incorrect instructions or a failure to secure suitable access, those costs may be passed on to the customer. You must also ensure that any animals are restrained and that children are supervised during loading or unloading.
It is the customer’s duty to declare any item that is unusually heavy, hazardous, fragile, contaminated, or subject to special handling. This includes, without limitation, gas cylinders, fuel, chemicals, asbestos, biohazards, firearms, perishable waste, and items prohibited by law. We may refuse to carry such items or may only do so if lawful, safe, and agreed in advance. If undeclared restricted items are presented for transport, we may stop the service immediately and charge for any time already spent.
5. Liability and Insurance
We will take reasonable care when handling goods, property, and vehicles in the course of providing our van removal Roehampton service. However, our liability is limited to losses directly caused by our negligence or breach of contract, and we are not responsible for indirect or consequential losses such as loss of earnings, missed appointments, reputational harm, or inconvenience. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
Where damage or loss is alleged, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after delivery or completion. We may request evidence such as photographs, repair estimates, purchase receipts, or an inventory list. Claims relating to items that were packed by the customer will be subject to the condition of the packaging and whether the loss was caused by inadequate packing. We do not accept liability for pre-existing damage, wear and tear, or defects arising from unsuitable packaging or overloading of boxes.
Our team may, at our discretion, refuse to move items that appear unsafe, unstable, or likely to cause damage to property or injury to persons. If we agree to move such an item at the customer’s request, it is done at the customer’s risk unless damage results from our negligence. The customer should consider obtaining independent insurance for high-value goods, antiques, artworks, or irreplaceable items, as standard cover may not fully reflect their value.
6. Waste, Disposal and Environmental Compliance
If our removal van Roehampton service includes waste collection, disposal, or clearance of unwanted items, the customer must identify all items accurately and separately from goods intended for delivery or storage. We only carry and dispose of waste in accordance with applicable UK waste legislation, duty of care requirements, and any relevant carrier obligations. Waste transfer notes, receipts, or other records may be created where necessary, and the customer agrees to provide accurate information about the nature of the waste.
We do not accept responsibility for illegally dumped waste, contaminated waste, or items that require specialist disposal unless previously agreed in writing and handled by a suitably authorised third party. The customer must not conceal hazardous materials within household or office waste. If prohibited waste is discovered, we may refuse collection, segregate the material, or leave the item undisturbed for safety reasons. Any costs arising from misdescription, contamination, or unlawful disposal instructions will be payable by the customer.
Where items are designated for reuse, recycling, or disposal, we will use reasonable efforts to separate materials where practicable. However, we make no guarantee that all items will be recycled, reused, or recovered, as this depends on condition, type, and downstream processing requirements. Customers remain responsible for removing personal data from electronics, documents, and storage media before collection. We recommend secure deletion or destruction where appropriate, as we do not accept liability for data remaining on disposed goods.
7. Access, Delays and Unforeseen Events
We will use reasonable efforts to arrive within the estimated time window, but all arrival times are approximate unless expressly agreed as fixed. Delays may occur because of traffic, weather, road accidents, loading complications, or events outside our control. Where a delay becomes likely, we will aim to keep the customer informed using the contact details supplied at booking. The customer should ensure that someone is available to answer calls or respond to messages on the day of service.
If a move is delayed because access is not available, keys are withheld, lifts are unavailable, or the property is not ready, we may charge for waiting time at the applicable rate. Where the delay exceeds a reasonable period, we may leave the site and charge as an abortive attendance, subject to the circumstances. We are not liable for missed completion times where the delay is caused by external factors or by the customer’s failure to prepare adequately.
In the event of fire, flood, strike, epidemic, governmental restriction, acts of terrorism, or other force majeure event, we may suspend or cancel the service without liability for resulting delay or non-performance. If performance becomes impossible or unsafe, our obligations will be limited to refunding any payment for services not provided, after deduction of any reasonable costs already incurred if permitted by law and disclosed in advance.
8. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If you are acting as a consumer, you retain any mandatory rights provided by applicable legislation, and nothing in these terms seeks to reduce those rights.
Any notice given under these terms must be sent in a manner that reasonably evidences receipt. If any part of these terms is found invalid or unenforceable, that part shall be severed and the remainder shall continue in force. A person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is agreed in writing.
The customer confirms that they have authority to enter into this contract and to instruct us in relation to the items, premises, and services described in the booking. By proceeding with a reservation for a removal van Roehampton service, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions in full.