Terms and Conditions for Removal Van Roehampton

These Terms and Conditions set out the basis on which removal van Roehampton services are provided. By making a booking, the customer agrees to be bound by the conditions below. These terms are written for domestic and commercial moves and apply to all Roehampton removal van services unless a separate written agreement states otherwise. They are intended to be clear, fair and consistent with UK law, while allowing the moving process to be managed safely, efficiently and with reasonable care.

In these terms, references to “we”, “us” and “our” mean the service provider, and “you” or “the customer” means the person, business or organisation making the booking. The contract covers the quotation, booking process, payment, cancellation rules, liability limits, access arrangements, waste handling and the law that governs the agreement. Any special requirements must be agreed in writing before the move date. If there is any conflict between these terms and a written quotation or confirmation, the written confirmation will normally take priority for the specific booking details.

A man and van Roehampton or van removal Roehampton service may involve loading, transporting and unloading items only, or it may include packing support, disassembly and reassembly if agreed in advance. Services are provided on the understanding that the customer has given accurate information about the goods, access, parking, lift use, stair access, fragility, and any items requiring specialist handling. Failure to disclose relevant information may affect the booking, timings, charges or liability position.

1. Booking process

Bookings are accepted only when we have confirmed availability and the customer has accepted the quotation or estimate. A quotation may be based on the information provided at the time of enquiry, including the size of the move, property access, inventory, distance and any additional requirements. If the details change after the quotation is issued, we may revise the price or adjust the resources required. The booking is not secured until we provide written or electronic confirmation and, where requested, any deposit has been paid.

When booking a Roehampton removals van service, the customer must provide accurate and complete information about the items to be moved, the start and end locations, the preferred date, access restrictions, parking limitations and any time-sensitive instructions. If a survey has been carried out, that survey forms part of the booking basis. We may rely on customer declarations where no survey has been completed. The customer is responsible for ensuring that the quoted inventory remains substantially unchanged, unless agreed otherwise before the move begins.

We reserve the right to refuse, suspend or cancel a booking if the service requested is unsafe, unlawful, beyond our capacity, or materially different from the information supplied. This includes situations where goods are overweight, hazardous, poorly packed, or cannot be safely moved without specialist equipment. The customer must ensure that there is a suitable adult present at the collection and delivery points, unless otherwise agreed. Any third party involved in the move must also follow our instructions where necessary for safety and coordination.

2. Pricing and payments

Prices may be quoted as fixed fees, hourly rates, or a combination of both. Unless expressly stated, all prices are exclusive of any applicable taxes, charges or extras arising from delays, additional labour, or changes to the original scope. A quote is based on normal working conditions and reasonable access. Waiting time, parking penalties, congestion issues, extra floors, long carries, or repeated trips may lead to additional charges. Any estimate is given in good faith but may be adjusted if the actual circumstances differ materially from those described.

Payment terms will be stated at the time of booking. We may require a deposit to secure the date, with the balance payable before, during or immediately after completion, depending on the agreement. Accepted payment methods may include bank transfer, card payment or other approved methods. If payment is declined, delayed or reversed, we may withhold further services, retain goods only to the extent permitted by law, or recover costs incurred. The customer remains responsible for all agreed charges even if a third party arranged the move on their behalf.

3. Cancellations, postponements and delays

If you need to cancel or rearrange your removal van Roehampton booking, you must notify us as soon as possible. Cancellations made with sufficient notice may avoid or reduce fees, depending on the amount of preparation already undertaken and any non-refundable costs we have incurred. If cancellation occurs close to the move date, or once the vehicle and team have been allocated, a cancellation charge may apply. If a deposit has been paid, it may be retained in full or in part against our losses and administrative expenses.

Where the customer is not ready at the agreed time, or access is delayed due to missing keys, parking issues, incomplete packing or other avoidable causes, we may charge waiting time or reschedule at our discretion. If the move is postponed by you on the day of service, we are not obliged to keep resources available unless we agree to do so. If severe weather, road closures, breakdown, staff illness or other events outside our reasonable control affect the service, we may delay, reschedule or partially perform the work without being liable for consequential loss.

4. Liability and customer responsibilities

We will take reasonable care when handling goods, property and access routes, but liability is limited to the extent permitted by UK law. The customer is responsible for ensuring that items are suitably packed unless packing has been expressly included in the booking. Fragile items, antiques, electronics, artwork, plants, liquids and high-value possessions should be declared in advance. We do not accept responsibility for items that were inadequately packed, already damaged, structurally unstable, or not disclosed as requiring special handling.

Unless we have agreed to perform dismantling, assembly or connection work, the customer remains responsible for ensuring that furniture, appliances and fittings are properly prepared. We are not liable for loss or damage arising from pre-existing faults, hidden defects, wear and tear, or the movement of items that are not fit for transport. If the customer asks us to move items despite our warning, we may do so at the customer’s risk, provided the request does not compromise safety or legal compliance. Any claim must be reported promptly and supported by reasonable evidence.

Our liability will not extend to indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or costs arising from events outside our control, unless such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where liability is accepted, we may choose to repair, replace, compensate or otherwise resolve the claim up to the amount stated in the booking or quotation, if any.

5. Access, parking and site conditions

The customer must ensure suitable access to the collection and delivery premises. This includes arranging parking permissions where needed, providing correct entry information, securing lift access, and warning us of narrow staircases, difficult entrances or restricted loading zones. If parking tickets, permits, fines or penalties arise because suitable arrangements were not made by the customer, those costs may be charged to the customer. We may suspend the service if access is unsafe or impossible.

We may decline to move items where the route, loading area or premises present a risk to people or property. The customer must remove obstacles, protect floors where appropriate, and ensure children, pets and bystanders are kept clear during loading and unloading. If specialist lifting, additional crew or equipment are required due to access conditions, extra charges may apply. A Roehampton removal van booking does not guarantee that every item can be moved by the originally assigned vehicle if the actual conditions differ from the information provided.

6. Waste regulations and prohibited items

We operate in accordance with relevant UK waste regulations and environmental duties. Customers must not include illegal, hazardous or prohibited materials unless we have agreed in writing and have the necessary authorisations to handle them. Examples may include asbestos, explosives, chemicals, clinical waste, gas cylinders, batteries requiring special disposal, contaminated materials, and items classed as controlled waste. If such items are discovered, we may refuse to transport them, quarantine them where lawful, or require immediate removal by the customer at their own expense.

Where waste removal, disposal or clearance forms part of the service, the customer must identify items accurately and confirm whether they are waste, recyclable materials or reusable household goods. We may use licensed carriers or authorised disposal facilities where appropriate. The customer remains responsible for the lawful ownership and disposal status of any goods handed to us. If items are described as rubbish or waste but actually contain valuables, documents or personal data, we are not liable for loss caused by inadequate separation or disclosure by the customer.

We may refuse to transport goods that could cause contamination, damage the vehicle, or breach any statutory requirement. The customer must not conceal hazardous items inside boxes, furniture or appliances. If we reasonably suspect that an item breaches waste regulations or poses a safety risk, we may stop the job until the issue is resolved. Any additional costs associated with segregation, isolation, return transport or lawful disposal may be charged to the customer. A van removal Roehampton service is therefore subject to strict safety and compliance checks.

7. Insurance, claims and complaint handling

We may maintain insurance cover appropriate to the nature of the service, but the existence of insurance does not expand our liability beyond these terms or beyond what is required by law. The customer is encouraged to arrange separate insurance for high-value items where necessary. Claims for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the move. The customer should retain damaged goods and packaging for inspection unless doing so would be unsafe or impractical.

Any complaint should be raised promptly so that we have the opportunity to investigate and, where appropriate, remedy the issue. We may request photographs, inventory details, proof of value, and other relevant information. Failure to cooperate may affect the outcome of a claim. Where a claim is accepted, any settlement will reflect the condition of the item before the move, fair wear and tear, depreciation, and any applicable liability limits. Nothing in this section affects statutory rights that cannot be excluded.

8. Termination and general provisions

We may terminate or suspend the service immediately if the customer breaches these terms, provides false information, acts abusively, creates a safety risk, or refuses to pay lawful charges. If termination occurs after the move has started, the customer must pay for work completed, waiting time and any reasonably incurred costs. If any clause is found unenforceable, the remaining clauses will continue in full force. No waiver of any provision will be effective unless agreed in writing.

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. The agreement is intended to be interpreted in a commercially sensible way that protects lawful rights, reflects fair dealing and recognises the practical nature of removal van Roehampton services. By proceeding with a booking, the customer confirms acceptance of these terms and acknowledges that they have read and understood the full conditions.